Motivating Others Quiz Answer

Motivating Others Quiz Answer

Leadership, Motivation and Organizational Control
Institute of Certified Professional Managers

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Motivating Others

Question 1)
How does creating clear objectives help to motivate employees?

  • Achieving goals helps the organization’s bottom line.
  • Achieving goals boosts an employee’s self-esteem.
  • Achieving goals boosts a supervisor’s reputation.

Question 2)
Which of the five basic needs states that we need to breathe, eat, sleep, reproduce, see, hear, and feel?

  • safety need
  • social need
  • esteem need
  • physiological need

Question 3)
Employee benefits and good pay meet which type of employee need?

  • maintenance
  • satisfaction
  • expectancy
  • equity

Question 4)
Wish is true about Achievement-driven people?

  • They take great chances.
  • They tend to be ambitious.
  • They prefer difficult tasks.
  • They dislike controlling an environment.

Question 5)
Suppose an employee has a high effort-performance expectancy and a low performance-reward expectancy. Assuming the available rewards have high valence for Mike, what would expectancy theory predict concerning his level of motivation?

  • He would not be very motivated.
  • He will be motivated if the rewards are safety related.
  • He will be motivated if the rewards are hygiene factors.
  • He should be highly motivated.

Question 6)
A restaurant chain decided to combine the jobs of “chef” and “food server” into a single job description. Of which is this an example?

  • Task identity
  • Autonomy
  • job redesign
  • Task significance

Question 7)
Which is a contributor to employee engagement?

  • Caring supervisors
  • Ambiguous job expectations
  • Little opportunity to contribute
  • Feelings of exclusion

Question 8)
What occurs when an airline gives ticket agents at the gate the authority to decide whether or not to give out a free ticket to a volunteer who gives up his seat for another person?

  • empowerment
  • span of control
  • division of labor

Question 9)
Which occurs when a restaurant manager gives a server the authority to decide when to give a dissatisfied customer a free desert?

  • Empowerment
  • Engagement
  • Job redesign

Question 10)
Which is a contributor to employee engagement?

  • ambiguous job expectations
  • little opportunity to contribute
  • feelings of exclusion
  • caring supervisors

Leadership, Motivation and Organizational Control

 

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